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1.0 Definitions

When the following words are used in this Terms and Conditions document, this is what they mean:

1.1 Booking: your request to occupy the Property for the Rental Period as made via our website, by phone or by any other means.

1.2 Booking Confirmation: the written confirmation sent by Us to You confirming the Guest’s right to occupy the Property during the Rental Period.

1.3 We/Us:  is the trading name of Arrowdale Holiday, Leacnasaide Cottage, Gairloch, IV21 2AP

1.4 Property: Arrowdale, Leacnasaide, Gairloch, IV21 2AP
1.5 Rental Period: the period of time for which the We will make the Property available to the Guest as set out in the Booking Confirmation. 
1.6Terms/Conditions: the Terms and Conditions set out in this document, the Property Specific Terms and any other Terms referred to in these Terms and/or provided to You by Us.
1.7 Property Specific Terms: specific restrictions applicable to a Property as provided to the Guest by Arrowdale Holiday including those set out on Our website. 
1.8 You/Your/Guest/s: the Guest and or his/her invitees to the Property. The Lead Guest is the lead person on the Booking Confirmation.
1.9 When We use the words "writing" or "written" in these Terms this will include email unless We state otherwise.



2.0  Payment and Confirmation


2.1 In order to secure your Booking a deposit Payment for half of the full Rental amount due is made by bank transfer and must be received as cleared funds.

2.2 Your booking is only confirmed once a Booking Confirmation is issued.  At this point, a binding arrangement is created between The Guest and Arrowdale Holiday.  

2.3 The balance of the Rental amount along with a deposit of £500 against damages and Cleaning Fee of £35 per dog (see Dog Policy 12.0 below) must be received as cleared funds eight weeks prior to the Rental Period, or by arrangement if the booking is made at shorter notice.

2.4 All bank charges associated with cheques or bank transfers are borne by the Guest.



3.0. Booking Conditions


3.1. By submitting a Booking, you confirm that You have fully read, understood and agreed to the Terms and Conditions.

3.2. You must be at least 25 years old when You make your Booking with Arrowdale Holiday and by making a Booking you confirm that you are at least 25 years old.

3.3. The number of persons occupying the Property must not exceed six.  We reserve the right to require Guests to vacate the Property if this condition is not adhered to.

3.4. The Property will not be available at any times outside of the times reserved by You. We reserve the right to make a reasonable additional charge in the event that You have not left the Property at the agreed departure time.

3.5.  The Lead Guest assumes responsibility for adhering to the terms laid out in the Terms and Conditions.

3.6. Your right to occupy the Property may be forfeited and You may be required to vacate the Property without compensation if any activity is undertaken which is illegal, or which causes unreasonable noise, nuisance, damage or disturbance.

3.7. Arrowdale Holiday only arranges your stay at the Property for domestic and private use. You agree not to use the Property for any commercial, business or sub-letting purposes.
3.8. You confirm that the information You have provided to Arrowdale Holiday is true, accurate, current and complete information in all respects. Should any information provided change You should notify Us immediately. Arrowdale Holiday will not be liable if any incorrect information provided by You results in Us being unable to perform (or entitled to terminate) the Rental Agreement.


4.0 Cancellation Policy


See Cancellation Document.


5.0 Travel Insurance


It is strongly recommended that comprehensive Travel Insurance is taken out.


6.0 Changes to Bookings or Terms


6.1 Arrowdale Holiday may revise these Terms and Conditions at any time.
6.2 If Arrowdale Holiday revise these Terms or the Terms of the Booking so as to materially affect the Booking, We will give You reasonable written notice of any changes and You can choose to cancel. In the event of such cancellation, We will refund any sums paid.
6.3 You may request a change to your Booking by contacting Arrowdale Holiday

6.4 Any changes to the Booking are permitted at the sole discretion of Arrowdale Holiday
6.5 Alterations to confirmed Bookings may be charged a discretionary £75 administration fee (in addition to any changes in price of the amended Booking) where a revised Booking Confirmation notice is issued.

7.0  Privacy Policy


Please see our separate Privacy Policy.
8.0  Advertising
8.1 We have compiled the information on Our website  and any authorised third-party websites or advertisements as accurately as possible, however no warranties or representations (express or implied) are given in relation to the content on Our website.
8.2 We make reasonable effort to ensure that the Property details are accurately reproduced. Mistakes may occur from time to time and confirmation should be requested prior to Booking.
8.3 The Guests accept that minor differences between text/photograph/illustrations on the website and the actual Property may arise. We cannot accept responsibility should the Property not conform to the Guests standards or any images on Our website.
8.4 If a facility is particularly important to you, please check with Us prior to your Booking.
8.5 Occasionally, unforeseen problems mean that some facilities or services (such as wifi) become unavailable, and if this is the case We will tell You as soon as reasonably practical after We have been made aware of the situation. Please see clause 14 for further information on wifi access.
8.6 Arrowdale Holiday cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.


9.0 Duration and Times of Rental


9.1 The Property will be available to You after 1600 on the start date of the Rental Period and You must leave by 1000 on the last day of the Rental Period, unless otherwise arranged and confirmed in writing.
9.2 Where there is a variation to check in and check out times written notification to You will be provided by Arrowdale Holiday through the Booking Confirmation.
9.3 The period before and after your stay is probably booked by other guests, so please respect the stated check in and departure times so that We have enough time to prepare for the next group of guests (the result of your late departure could incur charges as a result of housekeeping staff being prevented from accessing the property at the agreed departure time).


10.0  No Smoking/Vaping Policy
10.1 Arrowdale Holiday operates a strict non-smoking/non vaping policy. Smoking or use of vaping products is not allowed anywhere within the Property.
10.2 Arrowdale Holiday reserves the right to make a charge where guests have contravened this.
10.3 To remedy a breach of this policy, Arrowdale Holiday shall have the right to recover any sum from You. 


11.0  Noise Policy
11.1 There is a strict zero-tolerance policy on late-night noise. All music and activities which can be heard by neighbouring properties or which take place outdoors are prohibited after 2200 so as not to disturb nearby residents.
11.2.  You and every member of your party undertakes to:
11.2.1 Be considerate to the neighbours of the Property at all times and more specifically during the early hours of the morning and late evening;
11.2.2 To ensure that any deliveries or taxis are provided with clear instructions to the Property so as not to inconvenience neighbouring properties.
11.3 Should You be in breach of any of the conditions set out in this clause 11.1 and/or should We receive a complaint by a third party, Arrowdale Holiday will provide you with a verbal warning and an opportunity to remedy the breach in the first instance.
11.4 If You commit a serious breach of the conditions set out in this clause 11.1, or if a warning has been given set out in 11.3 above which is not complied with, Arrowdale Holiday shall have the right to ask You to leave the Property immediately thus terminating the Rental Agreement and in such a case Arrowdale Holiday shall not be liable to You for any reimbursement of any money paid.


12.0. Dog Policy


12.1. Up to two small, well-behaved dogs are permitted on the Property.  Permission must be granted and agreed in writing with Arrowdale Holiday.

12.2.  This permission is granted on the following terms:

12.2.1  Dogs shall not be permitted on the furniture

12.2.2. Dogs shall not be permitted upstairs

12.2.3. Dogs shall be under control, and on a lead if necessary, at all times in the grounds.

12.2.4  Dog waste shall be picked up and disposed of in the dustbin.

12.3. A Cleaning Fee of £35 per dog is payable with the final instalment of the Rental payment and the Deposit against Damages.

12.4. If these terms are not adhered to, Arrowdale Holiday reserves the right to take appropriate measures up to and including asking Guests to leave.  The Lead Guest MUST take responsibility for their Guests’ adherence to the Dog Policy.


13.0  Health and Safety
13.1 The Property complies with Health and Safety guidelines, and the Owner has limited liability insurance.

13.2. Instructions for all appliances in the house are available for Guests to ensure their safe use.


14.0  WIFI
14.1 We have no responsibility for, or control over, the internet service at the Property, nor the information You transmit or receive via the Internet service.
14.2 We can not guarantee:
14.2.1 the availability or functionality of the service or that it is free from defects or viruses;
14.2.2 the speed at which information may be transmitted or received via the service;
14.2.3 that the service will be compatible with your equipment or any software which You use.
14.3 You must not use the service to access internet services, or send or receive emails, which: 
14.3.1 are defamatory, threatening, intimidatory or which could be classed as harassment; contain obscene, profane or abusive language or material;
14.3.2 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
14.3.3 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation; 
14.3.4 contain material which infringe third party's rights (including intellectual property rights);
14.4 You must not download, alter, e-mail or otherwise use any content in breach of any third party intellectual property rights.
14.5 We may suspend access to the internet service if We reasonably believe that You are in breach of any provisions of this clause.
14.6 You must not use the service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
14.7 You agree and acknowledge that We may be required to provide assistance and information regarding Your use of the internet at the Property to law enforcement, governmental agencies and other authorities.

15.0  Right of Re-Entry and Right To Evict
15.1 A Representative of Arrowdale Holiday is entitled to enter the Property, without providing You with prior notice in the following circumstances:
15.1.1 In an emergency, to include where repairs are required to be carried out due to a report made by You or damage caused by You (or where Arrowdale Holiday has reasonable grounds to believe that such damage has been or may be caused);
15.1.2 Should You be in breach of any of these Terms or Arrowdale Holiday or Our Representative has reasonable grounds to believe that You are in breach of these Terms;
15.1.3 Arrowdale Holiday has received reports from a third party advising Us of conduct which is in breach of these Terms.
15.2 Arrowdale Holiday or Our Representative is allowed to enter the Property to inspect it. In this circumstance, reasonable notice will be given first.
15.3 Should access be required, You agree not to obstruct the re-entry of Arrowdale Holiday or Our Representative (to include workmen/women) to the Property.

16.0  Lost Property
16.1 Please contact Arrowdale Holiday as soon as possible if You think You have left any personal items in a property after your departure.
16.2 Should You wish your items to be returned, Arrowdale Holiday will happily do so but a fee of £10 must be paid in addition to postage and packaging costs and cleared in advance by you.
16.3 We or Our Representative will aim to return lost property within 14 business days of payment being received.
16.4 In the event of Arrowdale Holiday finding any personal property, We will hold lost property for 1 month before disposing of the item.

17.0  Events Outside of Our Control
17.1 Arrowdale Holiday will not be liable or responsible for any failure to perform, or delay performance of, any of Our obligations under these Terms that is caused by an Event Outside of Our Control.
17.2 An Event Outside of Our Control means any act or event beyond Our reasonable control, including without limitation, actions or omissions by Us (including, but not limited to, cancellation or failure to provide access to the Property) strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations.
17.3 Please refer to clause 5.0 (Travel Insurance).

18.0  Complaints and Compensation
18.1 Should You wish to make a complaint during the Rental Period, You should notify Arrowdale Holiday of any such complaint promptly, so that every attempt can be made by Us to resolve the issue as soon as possible. Please contact Arrowdale Holiday via our Contact Us page.
18.2 All complaints must be made whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Guests have denied Arrowdale Holiday the opportunity of investigating the complaint during the Rental Period and endeavouring to remedy matters during the Rental Period.

19.0  Limitation of Liability
19.1 Arrowdale Holiday excludes or limits their liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or the negligence of employees or agents; for fraud or fraudulent misrepresentation.
19.2 If We fail to comply with Our obligations under these Terms, We may be liable to You for loss or damage You suffer that is a foreseeable. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of the Booking Confirmation, both We and You knew it might happen, for example, if You discussed it with Us during the booking process.
19.3 Our services to You comprise of (i) advertising and Booking arrangement services; (ii) payment collection services; and (iii) Property rental services/s and ensuring that the property is in a good and safe condition.  
19.4 To the fullest extent permissible by law Arrowdale Holiday excludes any and all promises, warranties, conditions, or representations relating to the service provided by Us that are not set out in these Terms. In particular Arrowdale Holiday does not make any promises representations or warranties with respect to.
19.4.1 The availability of the website;
19.4.2 Errors contained in any information which may appear on the

19.5 Arrowdale Holiday shall not be liable to You for any loss You incur in the event that We overbook the Property or cancel Your Booking.
19.6 You acknowledge that in Booking the Property, all personal belongings and vehicles including the contents of those vehicles, belonging to You and or any member of your party, is left at the Property entirely at Your and their own risk. Arrowdale Holiday shall accept no responsibility for any loss, or damage to You or your Guests personal property during the Rental Period.

20.0  Severance
20.1 If any provision or part provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
20.2 If one party gives notice to the other of the possibility that any provision or part provision of these Terms and Conditions are invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal valid and enforceable, and to the greatest extent possible, achieves the intended commercial result of the original provision.

21.0  General
21.1 Save as set out in clause 6.2, no variation of these Terms and Conditions shall be effective unless it is in writing and signed by (i) Arrowdale Holiday (or their authorised representative)), and (ii) the Guest.
21.2 We may transfer Our rights and obligations under these Terms to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under these Terms. You may only transfer Your rights or Your obligations under these Terms to another person if We agree to this in writing. 
21.3 No other person other than the Lead Guest, and Arrowdale Holiday shall have any rights to enforce any of these Terms.
21.4 If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking these Terms and Conditions, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.
21.5 These Terms and governed by Scots Law. You agree to submit to exclusive jurisdiction of the Scottish Courts. However, if You are a resident of Northern Ireland, You may also bring proceedings in Northern Ireland and if You are a resident in England You may also bring proceedings in England.

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